FAQS
Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to example@domain.com.
Get Your Answers
What makes Shilpa's Brand different from other fashion brands?
At Shilpa's Brand, we combine eco-friendly fabrics and stylish designs to create fashion that
empowers you while caring for the planet. Our commitment to sustainability sets us apart.
Are your products ethically made?
Yes, our products are ethically made. We prioritize fair labor practices and sustainable
production methods throughout our supply chain.
What kind of materials do you use for your clothing?
We use a range of sustainable materials, including organic cotton, linen, and other ecofriendly fabrics that align with our commitment to responsible fashion.
Do you offer plus sizes?
Yes, we believe in size inclusivity. Our collections offer a variety of sizes to cater to different
body types and preferences.
How can I find my correct size?
To find your correct size, please refer to our comprehensive size guide, which provides
measurements and tips to ensure a perfect fit.
What is the return policy?
We offer a hassle-free return policy. You can return
products within 30 days for a refund or exchange. Please refer to our Returns &
Exchange policy for more details.
Are your packaging materials eco-friendly?
Yes, we are committed to sustainability throughout our operations, including our packaging.
Our packaging materials are eco-friendly and recyclable.
Do you have a physical store where I can try on your products?
Currently, we operate exclusively as an online store. However, we provide detailed size
guides and fit tips to help you choose the right size.
Do you offer international shipping?
Yes, we offer international shipping to many countries. Shipping fees and delivery times may
vary depending on the destination.
How can I stay updated about new collections and promotions?
You can subscribe to our newsletter to receive updates on new collections, promotions, and
sustainability initiatives. Alternatively, you can follow us on social media for the latest news.
Can I purchase gift cards for someone else?
Absolutely! We offer gift cards that make great presents for friends and family. You can
choose the desired amount and send it directly to their email.
How do I place an order?
Placing an order is simple! Browse our collections, select the items you love, choose your
size, and click "Add to Cart." When you're ready, proceed to the checkout page to complete
your purchase.
What payment methods do you accept?
We accept PayPal as secure
online payment option.
How soon will my order be shipped?
Across US, with standard delivery, the orders will be shipped in 4-6 working days. And with express delivery, it would take just 2-4 working days. For more details, check terms and conditions.
What if the item I want is out of stock?
If an item is temporarily out of stock, you can sign up for notifications to be alerted when it's
back in stock. We restock popular items regularly.
How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this
number to track the status of your shipment.
Do you offer international returns and exchanges?
Yes, we accept international returns and exchanges. Please refer to our Returns & Exchange
policy for detailed instructions and information on international returns.
Can I cancel or modify my order after it's been placed?
If you need to cancel or modify your order, please contact our customer support as soon as
possible. We'll do our best to assist you before your order is shipped.
Do you offer wholesale or bulk purchasing options?
Yes, we offer wholesale and bulk purchasing options for businesses interested in carrying our
sustainable fashion. Please reach out to our wholesale team at info@shilpasbrand.com for more information.
Are your products machine washable?
Most of our products are machine washable. However, we recommend checking the care
instructions on the product page for specific washing guidelines.
Do you offer customization or made-to-order services?
Yes, we do offer customization or made-to-order services. Our collections are
designed with careful consideration to cater to various styles and preferences.
How can I contact your customer support?
You can reach our customer support team by email on info@shilpasbrand.com and our representatives will be
happy to assist you with any inquiries or concerns.
